Contact, Support & Grievance Redressal

GPU Mart · Policies

Effective date: 17 June 2026 · Last updated: 17 June 2026 · Version 1.0

Seller identity (mandatory disclosure). The seller and contracting entity for all purchases on GPU Mart is RDP Computers Private Limited (“RDP”, “we”, “us”, “our”). GPU Mart is the online storefront, operated and marketed under the RDP Technologies Limited brand. Operating address: Survey No. 56, Plot Nos. 43 to 54, Tech Park (MTP) Nacharam, TSIIC-IALA Nacharam, Hyderabad – 500 076, Telangana, India. GSTIN: To be updated · CIN: To be updated. Customer care: support@rdp.in, +91 720 794 8743 (Monday to Saturday, 10:00 AM to 7:00 PM IST). Grievance Officer: Omprakash, GPU Mart Operations Manager — grievance@rdp.in, +91 720 794 8743. Disclosure provided under the Consumer Protection (E-Commerce) Rules, 2020.

How to reach GPU Mart for sales and support, and how to raise and escalate a grievance, including Grievance Officer details and consumer helpline.

1. Contact us

Seller (legal entity)	RDP Computers Private Limited
Brand	RDP Technologies Limited — GPU Mart storefront
Operating address	Survey No. 56, Plot Nos. 43 to 54, Tech Park (MTP) Nacharam, TSIIC-IALA Nacharam, Hyderabad – 500 076, Telangana, India
GSTIN / CIN	To be updated / To be updated
Sales	sales@rdp.in · +91 766 717 8999
Support	support@rdp.in · +91 720 794 8743
Working hours	Monday to Saturday, 10:00 AM to 7:00 PM IST

2. Raising a complaint

If something goes wrong, contact support first with your order/invoice number and details. Most issues are resolved at this stage. We acknowledge complaints within 48 hours and aim to resolve them within one month (30 days).

3. Grievance Officer

If your complaint is unresolved, escalate to our Grievance Officer (appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Act framework):

Name / designation	Omprakash, GPU Mart Operations Manager
Email	grievance@rdp.in
Phone	+91 720 794 8743
Address	RDP, #403, Ashoka Capitol, Road No. 2, Banjara Hills (Opp. KBR Park), Hyderabad – 500 034, Telangana, India

4. Consumer redressal

Eligible consumers may also use the National Consumer Helpline (1915) and the consumer disputes redressal commissions under the Consumer Protection Act, 2019. For data-protection grievances, see the Privacy Policy.

5. Escalation and disputes

Support and SLA escalation paths are in the Service Level & Turnaround Policy. Contractual disputes are governed by the Terms of Sale (governing law and jurisdiction).