{"id":396,"date":"2026-06-17T00:45:20","date_gmt":"2026-06-17T00:45:20","guid":{"rendered":"https:\/\/rdp.in\/gpu-mart\/contact-grievance\/"},"modified":"2026-06-17T01:44:15","modified_gmt":"2026-06-17T01:44:15","slug":"contact-grievance","status":"publish","type":"page","link":"https:\/\/rdp.in\/gpu-mart\/contact-grievance\/","title":{"rendered":"Contact, Support &#038; Grievance Redressal"},"content":{"rendered":"<style>.gm-policy{max-width:900px;margin:0 auto;line-height:1.7;color:#3a3a3a;font-size:16px}.gm-policy .gm-eyebrow{color:#d82228;font-weight:700;font-size:12px;letter-spacing:.1em;text-transform:uppercase;margin:0 0 4px}.gm-policy .gm-meta{color:#6a6a6a;font-size:13px;margin:0 0 18px;border-bottom:1px solid #e2e2e2;padding-bottom:14px}.gm-policy h2{color:#111;font-size:22px;font-weight:700;margin:26px 0 10px}.gm-policy p{margin:0 0 12px}.gm-policy a{color:#d82228;text-decoration:none}.gm-policy .lead{font-size:17px}.gm-policy .disclose{background:#f6f6f6;border:1px solid #e2e2e2;border-left:4px solid #d82228;border-radius:10px;padding:16px 18px;margin:0 0 18px;font-size:14px}.gm-policy .law{color:#6a6a6a;font-style:italic;font-size:13px}.gm-policy table{width:100%;border-collapse:collapse;margin:6px 0 16px;font-size:15px}.gm-policy td{border-bottom:1px solid #e2e2e2;padding:9px 0;vertical-align:top}.gm-policy td:first-child{color:#6a6a6a;width:36%;padding-right:16px}<\/style><div class=\"gm-policy\"><p class=\"gm-eyebrow\">GPU Mart &middot; Policies<\/p><p class=\"gm-meta\">Effective date: 17 June 2026 &middot; Last updated: 17 June 2026 &middot; Version 1.0<\/p><div class=\"disclose\"><b>Seller identity (mandatory disclosure).<\/b> The seller and contracting entity for all purchases on GPU Mart is <b>RDP Computers Private Limited<\/b> (&#8220;RDP&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;). GPU Mart is the online storefront, operated and marketed under the <b>RDP Technologies Limited<\/b> brand. Operating address: Survey No. 56, Plot Nos. 43 to 54, Tech Park (MTP) Nacharam, TSIIC-IALA Nacharam, Hyderabad &#8211; 500 076, Telangana, India. GSTIN: To be updated &middot; CIN: To be updated. Customer care: support@rdp.in, +91 720 794 8743 (Monday to Saturday, 10:00 AM to 7:00 PM IST). Grievance Officer: Omprakash, GPU Mart Operations Manager &mdash; grievance@rdp.in, +91 720 794 8743. <span class=\"law\">Disclosure provided under the Consumer Protection (E-Commerce) Rules, 2020.<\/span><\/div><p class=\"lead\">How to reach GPU Mart for sales and support, and how to raise and escalate a grievance, including Grievance Officer details and consumer helpline.<\/p>\n<h2>1. Contact us<\/h2>\n<table class=\"kv\">\n<tr><td>Seller (legal entity)<\/td><td><strong>RDP Computers Private Limited<\/strong><\/td><\/tr>\n<tr><td>Brand<\/td><td>RDP Technologies Limited &mdash; GPU Mart storefront<\/td><\/tr>\n<tr><td>Operating address<\/td><td>Survey No. 56, Plot Nos. 43 to 54, Tech Park (MTP) Nacharam, TSIIC-IALA Nacharam, Hyderabad &#8211; 500 076, Telangana, India<\/td><\/tr>\n<tr><td>GSTIN \/ CIN<\/td><td>To be updated \/ To be updated<\/td><\/tr>\n<tr><td>Sales<\/td><td>sales@rdp.in &middot; +91 766 717 8999<\/td><\/tr>\n<tr><td>Support<\/td><td>support@rdp.in &middot; +91 720 794 8743<\/td><\/tr>\n<tr><td>Working hours<\/td><td>Monday to Saturday, 10:00 AM to 7:00 PM IST<\/td><\/tr>\n<\/table>\n<h2>2. Raising a complaint<\/h2>\n<p>If something goes wrong, contact support first with your order\/invoice number and details. Most issues are resolved at this stage. We acknowledge complaints within 48 hours and aim to resolve them within one month (30 days).<\/p>\n<h2>3. Grievance Officer<\/h2>\n<p>If your complaint is unresolved, escalate to our Grievance Officer (appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Act framework):<\/p>\n<table class=\"kv\">\n<tr><td>Name \/ designation<\/td><td>Omprakash, GPU Mart Operations Manager<\/td><\/tr>\n<tr><td>Email<\/td><td>grievance@rdp.in<\/td><\/tr>\n<tr><td>Phone<\/td><td>+91 720 794 8743<\/td><\/tr>\n<tr><td>Address<\/td><td>RDP, #403, Ashoka Capitol, Road No. 2, Banjara Hills (Opp. KBR Park), Hyderabad &#8211; 500 034, Telangana, India<\/td><\/tr>\n<\/table>\n<h2>4. Consumer redressal<\/h2>\n<p>Eligible consumers may also use the National Consumer Helpline (1915) and the consumer disputes redressal commissions under the Consumer Protection Act, 2019. For data-protection grievances, see the <a href=\"\/gpu-mart\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<h2>5. Escalation and disputes<\/h2>\n<p>Support and SLA escalation paths are in the <a href=\"\/gpu-mart\/service-level\/\">Service Level &amp; Turnaround Policy<\/a>. Contractual disputes are governed by the <a href=\"\/gpu-mart\/terms-of-sale\/\">Terms of Sale<\/a> (governing law and jurisdiction).<\/p>\n<\/div>\n<div id=\"gm-schema-contact\"><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ContactPage\",\"@id\":\"https:\/\/rdp.in\/gpu-mart\/contact-grievance\/#webpage\",\"url\":\"https:\/\/rdp.in\/gpu-mart\/contact-grievance\/\",\"name\":\"Contact, Support & Grievance Redressal \u2014 GPU Mart\",\"isPartOf\":{\"@id\":\"https:\/\/rdp.in\/gpu-mart\/#website\"},\"about\":{\"@id\":\"https:\/\/rdp.in\/gpu-mart\/#org\"},\"inLanguage\":\"en-IN\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/rdp.in\/gpu-mart\/#org\",\"name\":\"RDP GPU Mart\",\"legalName\":\"RDP Computers Private Limited\",\"url\":\"https:\/\/rdp.in\/gpu-mart\/\",\"contactPoint\":[{\"@type\":\"ContactPoint\",\"contactType\":\"sales\",\"telephone\":\"+91-7667178999\",\"email\":\"sales@rdp.in\",\"areaServed\":\"IN\"},{\"@type\":\"ContactPoint\",\"contactType\":\"customer support\",\"telephone\":\"+91-7207948743\",\"email\":\"support@rdp.in\",\"areaServed\":\"IN\"},{\"@type\":\"ContactPoint\",\"contactType\":\"grievance\",\"email\":\"grievance@rdp.in\",\"telephone\":\"+91-7207948743\",\"areaServed\":\"IN\"}]},{\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"GPU Mart\",\"item\":\"https:\/\/rdp.in\/gpu-mart\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact & Grievance\",\"item\":\"https:\/\/rdp.in\/gpu-mart\/contact-grievance\/\"}]}]}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>GPU Mart &middot; Policies Effective date: 17 June 2026 &middot; Last updated: 17 June 2026 &middot; Version 1.0 Seller identity (mandatory disclosure). The seller and contracting entity for all purchases on GPU Mart is RDP Computers Private Limited (&#8220;RDP&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;). GPU Mart is the online storefront, operated and marketed under the RDP Technologies [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-396","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/pages\/396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/comments?post=396"}],"version-history":[{"count":1,"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/pages\/396\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/pages\/396\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/rdp.in\/gpu-mart\/wp-json\/wp\/v2\/media?parent=396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}