{"id":396,"date":"2026-06-17T00:45:20","date_gmt":"2026-06-17T00:45:20","guid":{"rendered":"https:\/\/rdp.in\/gpu-mart\/contact-grievance\/"},"modified":"2026-06-28T02:48:45","modified_gmt":"2026-06-28T02:48:45","slug":"contact-grievance","status":"publish","type":"page","link":"https:\/\/rdp.in\/gpu-mart\/contact-grievance\/","title":{"rendered":"Contact, Support & Grievance Redressal"},"content":{"rendered":"

GPU Mart · Policies<\/p>

Effective date: 17 June 2026 · Last updated: 17 June 2026 · Version 1.0<\/p>

How to reach GPU Mart for sales and support, and how to raise and escalate a grievance, including Grievance Officer details and consumer helpline.<\/p>\n

1. Contact us<\/h2>\n\n
Seller (legal entity)<\/td>RDP Computers India Private Limited<\/strong><\/td><\/tr>\n
Brand<\/td>RDP Technologies Limited — GPU Mart storefront<\/td><\/tr>\n
Operating address<\/td>Survey No. 56, Plot Nos. 43 to 54, Tech Park (MTP) Nacharam, TSIIC-IALA Nacharam, Hyderabad – 500 076, Telangana, India<\/td><\/tr>\n
GSTIN \/ CIN<\/td>36AALCR2482F1Z7 \/ U72900TG2021PTC154515 (RDP Computers India Private Limited)<\/td><\/tr>\n
Sales<\/td>sales@rdp.in · +91 766 717 8999<\/td><\/tr>\n
Support<\/td>support@rdp.in · +91 720 794 8743<\/td><\/tr>\n
Working hours<\/td>Monday to Saturday, 10:00 AM to 7:00 PM IST<\/td><\/tr>\n<\/table>\n

2. Raising a complaint<\/h2>\n

If something goes wrong, contact support first with your order\/invoice number and details. Most issues are resolved at this stage. We acknowledge complaints within 48 hours and aim to resolve them within one month (30 days).<\/p>\n

3. Grievance Officer<\/h2>\n

If your complaint is unresolved, escalate to our Grievance Officer (appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Act framework):<\/p>\n\n
Name \/ designation<\/td>Omprakash, GPU Mart Operations Manager<\/td><\/tr>\n
Email<\/td>grievance@rdp.in<\/td><\/tr>\n
Phone<\/td>+91 720 794 8743<\/td><\/tr>\n
Address<\/td>RDP, #403, Ashoka Capitol, Road No. 2, Banjara Hills (Opp. KBR Park), Hyderabad – 500 034, Telangana, India<\/td><\/tr>\n<\/table>\n

4. Consumer redressal<\/h2>\n

Eligible consumers may also use the National Consumer Helpline (1915) and the consumer disputes redressal commissions under the Consumer Protection Act, 2019. For data-protection grievances, see the Privacy Policy<\/a>.<\/p>\n

5. Escalation and disputes<\/h2>\n

Support and SLA escalation paths are in the Service Level & Turnaround Policy<\/a>. Contractual disputes are governed by the Terms of Sale<\/a> (governing law and jurisdiction).<\/p>\n<\/div>\n

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