{"id":149,"date":"2026-06-14T16:56:01","date_gmt":"2026-06-14T16:56:01","guid":{"rendered":"https:\/\/rdp.in\/gpu-mart\/product\/rdp-5-year-onsite-amc-lite\/"},"modified":"2026-07-05T09:21:37","modified_gmt":"2026-07-05T09:21:37","slug":"carina-onsite-support-amc","status":"publish","type":"product","link":"https:\/\/rdp.in\/gpu-mart\/product\/carina-onsite-support-amc\/","title":{"rendered":"CARINA Onsite Support AMC"},"content":{"rendered":"<p>The CARINA Onsite Support AMC is an annual hardware support contract (AMC) from RDP \u2014 Hardware support and annual maintenance (AMC), delivered pan-india on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.<\/p>\n<p>It keeps your RDP infrastructure covered with onsite engineers, genuine spares and a single escalation path \u2014 predictable support without per-incident surprises.<\/p>\n<h3>Key highlights<\/h3>\n<ul>\n<li><strong>Service:<\/strong> Hardware support and annual maintenance (AMC).<\/li>\n<li><strong>SLA:<\/strong> Next-business-day onsite response.<\/li>\n<li><strong>Coverage:<\/strong> Pan-India.<\/li>\n<li><strong>Engagement:<\/strong> Annual subscription (AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20133 years.<\/li>\n<li><strong>Single point of contact<\/strong> \u2014 RDP owns the outcome end-to-end.<\/li>\n<li><strong>Made-in-India OEM-direct<\/strong> \u2014 no third-party reseller layer between you and the people who built the hardware.<\/li>\n<li><strong>GST invoice, INR billing, GeM-procurable.<\/strong><\/li>\n<\/ul>\n<h3>Scope of work<\/h3>\n<ul>\n<li><strong>Onsite break-fix<\/strong> \u2014 next-business-day engineer dispatch for hardware faults.<\/li>\n<li><strong>Genuine spares<\/strong> \u2014 OEM parts from pan-India depots.<\/li>\n<li><strong>Firmware &amp; advisories<\/strong> \u2014 guided updates and security advisories.<\/li>\n<li><strong>Case management<\/strong> \u2014 logged tickets with a single point of contact.<\/li>\n<\/ul>\n<h3>How it works<\/h3>\n<p>You log a ticket; RDP dispatches an engineer and parts to your site on a next-business-day basis and manages the case to closure. <em>Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote \u2014 we do not quote SLAs we cannot staff for in your location.<\/em><\/p>\n<h3>Industry use cases<\/h3>\n<ul>\n<li><strong>Government &amp; PSU<\/strong> \u2014 SLA-backed support and GeM-procurable service contracts.<\/li>\n<li><strong>BFSI<\/strong> \u2014 mission-critical uptime with audit-ready documentation.<\/li>\n<li><strong>Healthcare<\/strong> \u2014 supported infrastructure under data-residency and continuity rules.<\/li>\n<li><strong>Manufacturing &amp; ITES<\/strong> \u2014 multi-site coverage and predictable OpEx.<\/li>\n<li><strong>Research &amp; higher-ed<\/strong> \u2014 long-life support for shared clusters on tight budgets.<\/li>\n<\/ul>\n<h3>SLA and how to be sure<\/h3>\n<p>The commitment is Next-business-day onsite response. <strong>Want certainty? Ask for a reference customer and a sample SLA report<\/strong> before you sign \u2014 we will show you how response, resolution and uptime are measured and reported. <em>We do not promise SLAs we cannot meet in your region.<\/em><\/p>\n<h3>Service tiers and upgrade path<\/h3>\n<ul>\n<li><strong>CARINA<\/strong> \u2014 essential support: next-business-day onsite, core coverage.<\/li>\n<li><strong>QUASAR<\/strong> \u2014 professional: faster response, multi-year and 4-hour options.<\/li>\n<li><strong>DRACO<\/strong> \u2014 mission-critical: 24\u00d77, managed operations and financing.<\/li>\n<li><strong>This service is CARINA<\/strong>; move up a tier without re-papering the contract.<\/li>\n<\/ul>\n<h3>CapEx vs OpEx \u2014 the TCO case<\/h3>\n<p>An AMC converts unpredictable repair costs into a fixed annual line and protects asset uptime across the warranty life. RDP pricing is fixed in INR with a GST input-credit-eligible invoice \u2014 ask for a <strong>total-cost view across the asset life<\/strong>.<\/p>\n<h3>Eligibility and coverage<\/h3>\n<p>Available for RDP GPU Mart infrastructure pan-india; multi-site and mixed-fleet estates supported. <em>(Coverage at specific remote\/edge pin-codes confirmed at quote.)<\/em><\/p>\n<h3>Onboarding and day-one readiness<\/h3>\n<p>Your fleet is registered, an asset list and contacts are recorded, and the escalation matrix is shared at activation. You get a named contact, an asset register and a documented escalation path from day one.<\/p>\n<h3>Terms, SLA and support<\/h3>\n<ul>\n<li><strong>Engagement:<\/strong> Annual subscription (AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20133 years <em>(renewable; confirmed at quote)<\/em>.<\/li>\n<li><strong>Support:<\/strong> pan-India RDP engineers, spares depots and a single point of contact.<\/li>\n<\/ul>\n<h3>Why RDP<\/h3>\n<p>14 years of Make-in-India infrastructure and <strong>300,000+ devices shipped<\/strong>. As the OEM, RDP supports what it builds \u2014 INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP \/ data-residency-ready operations.<\/p>\n<h3>Buy with confidence<\/h3>\n<p>This is a service contract, not a black box \u2014 <strong>talk to an RDP service architect<\/strong>, get a sample SLA report and a reference <strong>before you commit.<\/strong> Request a quote to begin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hardware support and annual maintenance (AMC) \u00b7 Next-business-day onsite response \u00b7 Pan-India \u00b7 1\u20133 years<\/p>\n","protected":false},"featured_media":2008,"comment_status":"open","ping_status":"closed","template":"","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","rank_math_title":"CARINA Onsite Support AMC \u2014 Hardware support and annual maintenance (AMC), Pan-India | RDP GPU Mart","rank_math_description":"Hardware support and annual maintenance (AMC): Next-business-day onsite response, Pan-India. OEM-direct from RDP, INR pricing, GST invoice, GeM-procurable. 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