{"id":151,"date":"2026-06-14T16:56:01","date_gmt":"2026-06-14T16:56:01","guid":{"rendered":"https:\/\/rdp.in\/gpu-mart\/product\/rdp-5-year-onsite-amc-edge\/"},"modified":"2026-07-05T09:21:38","modified_gmt":"2026-07-05T09:21:38","slug":"carina-remote-site-and-edge-amc","status":"publish","type":"product","link":"https:\/\/rdp.in\/gpu-mart\/product\/carina-remote-site-and-edge-amc\/","title":{"rendered":"CARINA Remote-Site and Edge AMC"},"content":{"rendered":"<p>The CARINA Remote-Site and Edge AMC is an annual support contract for remote and edge sites from RDP \u2014 Edge and remote-site hardware support (AMC), delivered pan-india including remote and edge sites on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.<\/p>\n<p>It extends genuine onsite support to branches, factories, retail and telco-edge locations that sit outside metro coverage \u2014 so distributed infrastructure is not left unsupported.<\/p>\n<h3>Key highlights<\/h3>\n<ul>\n<li><strong>Service:<\/strong> Edge and remote-site hardware support (AMC).<\/li>\n<li><strong>SLA:<\/strong> Next-business-day at remote and edge locations.<\/li>\n<li><strong>Coverage:<\/strong> Pan-India including remote and edge sites.<\/li>\n<li><strong>Engagement:<\/strong> Annual subscription (AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20133 years.<\/li>\n<li><strong>Single point of contact<\/strong> \u2014 RDP owns the outcome end-to-end.<\/li>\n<li><strong>Made-in-India OEM-direct<\/strong> \u2014 no third-party reseller layer between you and the people who built the hardware.<\/li>\n<li><strong>GST invoice, INR billing, GeM-procurable.<\/strong><\/li>\n<\/ul>\n<h3>Scope of work<\/h3>\n<ul>\n<li><strong>Remote-site break-fix<\/strong> \u2014 next-business-day engineer dispatch to edge locations.<\/li>\n<li><strong>Genuine spares<\/strong> \u2014 OEM parts forwarded to remote sites.<\/li>\n<li><strong>Remote diagnostics<\/strong> \u2014 triage before dispatch to cut truck rolls.<\/li>\n<li><strong>Multi-site case management<\/strong> \u2014 one contract across all your locations.<\/li>\n<\/ul>\n<h3>How it works<\/h3>\n<p>You register your remote\/edge sites; RDP provides remote diagnostics plus next-business-day onsite dispatch across those locations under one AMC. <em>Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote \u2014 we do not quote SLAs we cannot staff for in your location.<\/em><\/p>\n<h3>Industry use cases<\/h3>\n<ul>\n<li><strong>Government &amp; PSU<\/strong> \u2014 SLA-backed support and GeM-procurable service contracts.<\/li>\n<li><strong>BFSI<\/strong> \u2014 mission-critical uptime with audit-ready documentation.<\/li>\n<li><strong>Healthcare<\/strong> \u2014 supported infrastructure under data-residency and continuity rules.<\/li>\n<li><strong>Manufacturing &amp; ITES<\/strong> \u2014 multi-site coverage and predictable OpEx.<\/li>\n<li><strong>Research &amp; higher-ed<\/strong> \u2014 long-life support for shared clusters on tight budgets.<\/li>\n<\/ul>\n<h3>SLA and how to be sure<\/h3>\n<p>The commitment is Next-business-day at remote and edge locations. <strong>Want certainty? Ask for a reference customer and a sample SLA report<\/strong> before you sign \u2014 we will show you how response, resolution and uptime are measured and reported. <em>We do not promise SLAs we cannot meet in your region.<\/em><\/p>\n<h3>Service tiers and upgrade path<\/h3>\n<ul>\n<li><strong>CARINA<\/strong> \u2014 essential support: next-business-day onsite, core coverage.<\/li>\n<li><strong>QUASAR<\/strong> \u2014 professional: faster response, multi-year and 4-hour options.<\/li>\n<li><strong>DRACO<\/strong> \u2014 mission-critical: 24\u00d77, managed operations and financing.<\/li>\n<li><strong>This service is CARINA<\/strong>; move up a tier without re-papering the contract.<\/li>\n<\/ul>\n<h3>CapEx vs OpEx \u2014 the TCO case<\/h3>\n<p>One multi-site AMC is cheaper and simpler than ad-hoc local repairs and keeps distributed uptime predictable. RDP pricing is fixed in INR with a GST input-credit-eligible invoice \u2014 ask for a <strong>total-cost view across the asset life<\/strong>.<\/p>\n<h3>Eligibility and coverage<\/h3>\n<p>Available for RDP GPU Mart infrastructure pan-india including remote and edge sites; multi-site and mixed-fleet estates supported. <em>(Coverage at specific remote\/edge pin-codes confirmed at quote.)<\/em><\/p>\n<h3>Onboarding and day-one readiness<\/h3>\n<p>Each site is surveyed for access and logistics, registered, and added to a single multi-site asset register at activation. You get a named contact, an asset register and a documented escalation path from day one.<\/p>\n<h3>Terms, SLA and support<\/h3>\n<ul>\n<li><strong>Engagement:<\/strong> Annual subscription (AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20133 years <em>(renewable; confirmed at quote)<\/em>.<\/li>\n<li><strong>Support:<\/strong> pan-India RDP engineers, spares depots and a single point of contact.<\/li>\n<\/ul>\n<h3>Why RDP<\/h3>\n<p>14 years of Make-in-India infrastructure and <strong>300,000+ devices shipped<\/strong>. As the OEM, RDP supports what it builds \u2014 INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP \/ data-residency-ready operations.<\/p>\n<h3>Buy with confidence<\/h3>\n<p>This is a service contract, not a black box \u2014 <strong>talk to an RDP service architect<\/strong>, get a sample SLA report and a reference <strong>before you commit.<\/strong> Request a quote to begin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Edge and remote-site hardware support (AMC) \u00b7 Next-business-day at remote and edge locations \u00b7 Pan-India including remote and edge sites \u00b7 1\u20133 years<\/p>\n","protected":false},"featured_media":2006,"comment_status":"open","ping_status":"closed","template":"","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","rank_math_title":"CARINA Remote-Site and Edge AMC \u2014 Edge and remote-site hardware support (AMC), Pan-India including remote and edge sites | RDP GPU Mart","rank_math_description":"Edge and remote-site hardware support (AMC): Next-business-day at remote and edge locations, Pan-India including remote and edge sites. OEM-direct from RDP, INR pricing, GST invoice, GeM-procurable. 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