{"id":152,"date":"2026-06-14T16:56:01","date_gmt":"2026-06-14T16:56:01","guid":{"rendered":"https:\/\/rdp.in\/gpu-mart\/product\/rdp-5-year-onsite-amc-pro\/"},"modified":"2026-07-05T09:21:38","modified_gmt":"2026-07-05T09:21:38","slug":"quasar-mission-ready-amc-4-hour","status":"publish","type":"product","link":"https:\/\/rdp.in\/gpu-mart\/product\/quasar-mission-ready-amc-4-hour\/","title":{"rendered":"QUASAR Mission-Ready AMC (4-Hour)"},"content":{"rendered":"<p>The QUASAR Mission-Ready AMC (4-Hour) is a priority support contract with a 4-hour response from RDP \u2014 Priority hardware support and maintenance (AMC), delivered pan-india metro and tier-2 cities on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.<\/p>\n<p>It guarantees a four-hour onsite response with pre-positioned spares for production systems where downtime is measured in money, not days.<\/p>\n<h3>Key highlights<\/h3>\n<ul>\n<li><strong>Service:<\/strong> Priority hardware support and maintenance (AMC).<\/li>\n<li><strong>SLA:<\/strong> 4-hour onsite response (business hours).<\/li>\n<li><strong>Coverage:<\/strong> Pan-India metro and tier-2 cities.<\/li>\n<li><strong>Engagement:<\/strong> Annual subscription (AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20135 years.<\/li>\n<li><strong>Single point of contact<\/strong> \u2014 RDP owns the outcome end-to-end.<\/li>\n<li><strong>Made-in-India OEM-direct<\/strong> \u2014 no third-party reseller layer between you and the people who built the hardware.<\/li>\n<li><strong>GST invoice, INR billing, GeM-procurable.<\/strong><\/li>\n<\/ul>\n<h3>Scope of work<\/h3>\n<ul>\n<li><strong>4-hour onsite break-fix<\/strong> \u2014 guaranteed response in covered cities.<\/li>\n<li><strong>Pre-positioned spares<\/strong> \u2014 critical parts staged near your site.<\/li>\n<li><strong>Proactive monitoring option<\/strong> \u2014 alerting tied to the priority queue.<\/li>\n<li><strong>Named escalation<\/strong> \u2014 direct line to senior engineers.<\/li>\n<\/ul>\n<h3>How it works<\/h3>\n<p>You log a critical ticket; RDP responds onsite within four business hours with pre-positioned spares and a named escalation path. <em>Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote \u2014 we do not quote SLAs we cannot staff for in your location.<\/em><\/p>\n<h3>Industry use cases<\/h3>\n<ul>\n<li><strong>Government &amp; PSU<\/strong> \u2014 SLA-backed support and GeM-procurable service contracts.<\/li>\n<li><strong>BFSI<\/strong> \u2014 mission-critical uptime with audit-ready documentation.<\/li>\n<li><strong>Healthcare<\/strong> \u2014 supported infrastructure under data-residency and continuity rules.<\/li>\n<li><strong>Manufacturing &amp; ITES<\/strong> \u2014 multi-site coverage and predictable OpEx.<\/li>\n<li><strong>Research &amp; higher-ed<\/strong> \u2014 long-life support for shared clusters on tight budgets.<\/li>\n<\/ul>\n<h3>SLA and how to be sure<\/h3>\n<p>The commitment is 4-hour onsite response (business hours). <strong>Want certainty? Ask for a reference customer and a sample SLA report<\/strong> before you sign \u2014 we will show you how response, resolution and uptime are measured and reported. <em>We do not promise SLAs we cannot meet in your region.<\/em><\/p>\n<h3>Service tiers and upgrade path<\/h3>\n<ul>\n<li><strong>CARINA<\/strong> \u2014 essential support: next-business-day onsite, core coverage.<\/li>\n<li><strong>QUASAR<\/strong> \u2014 professional: faster response, multi-year and 4-hour options.<\/li>\n<li><strong>DRACO<\/strong> \u2014 mission-critical: 24\u00d77, managed operations and financing.<\/li>\n<li><strong>This service is QUASAR<\/strong>; move up a tier without re-papering the contract.<\/li>\n<\/ul>\n<h3>CapEx vs OpEx \u2014 the TCO case<\/h3>\n<p>For revenue-bearing systems, a 4-hour SLA pays for itself the first time it prevents a full day of downtime. RDP pricing is fixed in INR with a GST input-credit-eligible invoice \u2014 ask for a <strong>total-cost view across the asset life<\/strong>.<\/p>\n<h3>Eligibility and coverage<\/h3>\n<p>Available for RDP GPU Mart infrastructure pan-india metro and tier-2 cities; multi-site and mixed-fleet estates supported. <em>(Coverage at specific remote\/edge pin-codes confirmed at quote.)<\/em><\/p>\n<h3>Onboarding and day-one readiness<\/h3>\n<p>Spares are pre-positioned, sites and contacts registered, and a 4-hour response runbook is agreed at activation. You get a named contact, an asset register and a documented escalation path from day one.<\/p>\n<h3>Terms, SLA and support<\/h3>\n<ul>\n<li><strong>Engagement:<\/strong> Annual subscription (AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20135 years <em>(renewable; confirmed at quote)<\/em>.<\/li>\n<li><strong>Support:<\/strong> pan-India RDP engineers, spares depots and a single point of contact.<\/li>\n<\/ul>\n<h3>Why RDP<\/h3>\n<p>14 years of Make-in-India infrastructure and <strong>300,000+ devices shipped<\/strong>. As the OEM, RDP supports what it builds \u2014 INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP \/ data-residency-ready operations.<\/p>\n<h3>Buy with confidence<\/h3>\n<p>This is a service contract, not a black box \u2014 <strong>talk to an RDP service architect<\/strong>, get a sample SLA report and a reference <strong>before you commit.<\/strong> Request a quote to begin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Priority hardware support and maintenance (AMC) \u00b7 4-hour onsite response (business hours) \u00b7 Pan-India metro and tier-2 cities \u00b7 1\u20135 years<\/p>\n","protected":false},"featured_media":2005,"comment_status":"open","ping_status":"closed","template":"","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","rank_math_title":"QUASAR Mission-Ready AMC (4-Hour) \u2014 Priority hardware support and maintenance (AMC), Pan-India metro and tier-2 cities | RDP GPU Mart","rank_math_description":"Priority hardware support and maintenance (AMC): 4-hour onsite response (business hours), Pan-India metro and tier-2 cities. OEM-direct from RDP, INR pricing, GST invoice, GeM-procurable. 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