{"id":153,"date":"2026-06-14T16:56:02","date_gmt":"2026-06-14T16:56:02","guid":{"rendered":"https:\/\/rdp.in\/gpu-mart\/product\/rdp-5-year-onsite-amc-max\/"},"modified":"2026-07-05T09:21:38","modified_gmt":"2026-07-05T09:21:38","slug":"draco-24x7-mission-critical-amc","status":"publish","type":"product","link":"https:\/\/rdp.in\/gpu-mart\/product\/draco-24x7-mission-critical-amc\/","title":{"rendered":"DRACO 24\u00d77 Mission-Critical AMC"},"content":{"rendered":"<p>The DRACO 24\u00d77 Mission-Critical AMC is a premium round-the-clock support contract from RDP \u2014 Premium mission-critical support (24\u00d77 AMC), delivered pan-india with a dedicated technical account manager on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.<\/p>\n<p>It is the highest support tier: round-the-clock coverage, four-hour onsite, proactive monitoring and a dedicated technical account manager \u2014 for infrastructure that simply cannot go down.<\/p>\n<h3>Key highlights<\/h3>\n<ul>\n<li><strong>Service:<\/strong> Premium mission-critical support (24\u00d77 AMC).<\/li>\n<li><strong>SLA:<\/strong> 24\u00d77, 4-hour onsite, proactive monitoring.<\/li>\n<li><strong>Coverage:<\/strong> Pan-India with a dedicated technical account manager.<\/li>\n<li><strong>Engagement:<\/strong> Annual subscription (premium AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20135 years.<\/li>\n<li><strong>Single point of contact<\/strong> \u2014 RDP owns the outcome end-to-end.<\/li>\n<li><strong>Made-in-India OEM-direct<\/strong> \u2014 no third-party reseller layer between you and the people who built the hardware.<\/li>\n<li><strong>GST invoice, INR billing, GeM-procurable.<\/strong><\/li>\n<\/ul>\n<h3>Scope of work<\/h3>\n<ul>\n<li><strong>24\u00d77 break-fix<\/strong> \u2014 any hour, every day, with 4-hour onsite response.<\/li>\n<li><strong>Proactive monitoring<\/strong> \u2014 RDP watches health and opens tickets before you notice.<\/li>\n<li><strong>Dedicated TAM<\/strong> \u2014 a named technical account manager and quarterly reviews.<\/li>\n<li><strong>Pre-positioned spares<\/strong> \u2014 critical parts staged for fastest recovery.<\/li>\n<\/ul>\n<h3>How it works<\/h3>\n<p>RDP monitors your estate 24\u00d77, responds onsite within four hours at any hour, and a dedicated TAM owns the relationship and reporting. <em>Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote \u2014 we do not quote SLAs we cannot staff for in your location.<\/em><\/p>\n<h3>Industry use cases<\/h3>\n<ul>\n<li><strong>Government &amp; PSU<\/strong> \u2014 SLA-backed operations and GeM-procurable contracts.<\/li>\n<li><strong>BFSI<\/strong> \u2014 mission-critical uptime with audit-ready documentation.<\/li>\n<li><strong>Healthcare<\/strong> \u2014 supported infrastructure under data-residency and continuity rules.<\/li>\n<li><strong>Manufacturing &amp; ITES<\/strong> \u2014 multi-site coverage and predictable OpEx.<\/li>\n<li><strong>Neocloud &amp; research<\/strong> \u2014 run-and-grow operations and flexible financing.<\/li>\n<\/ul>\n<h3>SLA and how to be sure<\/h3>\n<p>The commitment is 24\u00d77, 4-hour onsite, proactive monitoring. <strong>Want certainty? Ask for a reference customer and a sample SLA report<\/strong> before you sign \u2014 we will show you how response, resolution and uptime are measured and reported. <em>We do not promise SLAs we cannot meet in your region.<\/em><\/p>\n<h3>Service tiers and upgrade path<\/h3>\n<ul>\n<li><strong>CARINA<\/strong> \u2014 essential support: next-business-day onsite, core coverage.<\/li>\n<li><strong>QUASAR<\/strong> \u2014 professional: faster response, multi-year and 4-hour options.<\/li>\n<li><strong>DRACO<\/strong> \u2014 mission-critical: 24\u00d77, managed operations and financing.<\/li>\n<li><strong>This service is DRACO<\/strong>; move up a tier without re-papering the contract.<\/li>\n<\/ul>\n<h3>CapEx vs OpEx \u2014 the TCO case<\/h3>\n<p>For systems where downtime is catastrophic, 24\u00d77 cover and proactive monitoring are insurance that costs far less than one major outage. RDP pricing is fixed in INR with a GST input-credit-eligible invoice \u2014 ask for a <strong>total-cost view across the asset life<\/strong>.<\/p>\n<h3>Eligibility and coverage<\/h3>\n<p>Available for RDP GPU Mart infrastructure pan-india with a dedicated technical account manager; multi-site and mixed-fleet estates supported. <em>(Coverage, credit and SLA terms confirmed at quote.)<\/em><\/p>\n<h3>Onboarding and day-one readiness<\/h3>\n<p>A full baseline, monitoring integration, TAM assignment and a 24\u00d77 runbook are completed before go-live. You get a named contact, an asset register and a documented escalation path from day one.<\/p>\n<h3>Terms, SLA and support<\/h3>\n<ul>\n<li><strong>Engagement:<\/strong> Annual subscription (premium AMC).<\/li>\n<li><strong>Term:<\/strong> 1\u20135 years <em>(renewable; confirmed at quote)<\/em>.<\/li>\n<li><strong>Support:<\/strong> pan-India RDP engineers, spares depots and a single point of contact.<\/li>\n<\/ul>\n<h3>Why RDP<\/h3>\n<p>14 years of Make-in-India infrastructure and <strong>300,000+ devices shipped<\/strong>. As the OEM, RDP supports what it builds \u2014 INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP \/ data-residency-ready operations.<\/p>\n<h3>Buy with confidence<\/h3>\n<p>This is a service contract, not a black box \u2014 <strong>talk to an RDP service architect<\/strong>, get a sample SLA report and a reference <strong>before you commit.<\/strong> Request a quote to begin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Premium mission-critical support (24\u00d77 AMC) \u00b7 24\u00d77, 4-hour onsite, proactive monitoring \u00b7 Pan-India with a dedicated technical account manager \u00b7 1\u20135 years<\/p>\n","protected":false},"featured_media":2004,"comment_status":"open","ping_status":"closed","template":"","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","rank_math_title":"DRACO 24\u00d77 Mission-Critical AMC \u2014 Premium mission-critical support (24\u00d77 AMC) | RDP GPU Mart","rank_math_description":"Premium mission-critical support (24\u00d77 AMC): 24\u00d77, 4-hour onsite, proactive monitoring, Pan-India with a dedicated technical account manager. OEM-direct from RDP, INR pricing, GST invoice, GeM-procurable. 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