{"id":154,"date":"2026-06-14T16:56:02","date_gmt":"2026-06-14T16:56:02","guid":{"rendered":"https:\/\/rdp.in\/gpu-mart\/product\/rdp-5-year-onsite-amc-xl\/"},"modified":"2026-07-05T09:21:18","modified_gmt":"2026-07-05T09:21:18","slug":"draco-managed-operations-and-sla","status":"publish","type":"product","link":"https:\/\/rdp.in\/gpu-mart\/product\/draco-managed-operations-and-sla\/","title":{"rendered":"DRACO Managed Operations and SLA"},"content":{"rendered":"<p>The DRACO Managed Operations and SLA is a fully managed datacentre operations service from RDP \u2014 Managed datacentre operations (NOC, SLA-backed), delivered pan-india, remote plus onsite on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.<\/p>\n<p>RDP runs your infrastructure for you \u2014 monitoring, patching, capacity, incident and change management against an agreed SLA \u2014 so you consume outcomes, not operations.<\/p>\n<h3>Key highlights<\/h3>\n<ul>\n<li><strong>Service:<\/strong> Managed datacentre operations (NOC, SLA-backed).<\/li>\n<li><strong>SLA:<\/strong> 24\u00d77 NOC with SLA-backed uptime.<\/li>\n<li><strong>Coverage:<\/strong> Pan-India, remote plus onsite.<\/li>\n<li><strong>Engagement:<\/strong> Monthly \/ annual managed service (OpEx).<\/li>\n<li><strong>Term:<\/strong> 1\u20135 years.<\/li>\n<li><strong>Single point of contact<\/strong> \u2014 RDP owns the outcome end-to-end.<\/li>\n<li><strong>Made-in-India OEM-direct<\/strong> \u2014 no third-party reseller layer between you and the people who built the hardware.<\/li>\n<li><strong>GST invoice, INR billing, GeM-procurable.<\/strong><\/li>\n<\/ul>\n<h3>Scope of work<\/h3>\n<ul>\n<li><strong>24\u00d77 NOC<\/strong> \u2014 monitoring, alerting, incident and problem management.<\/li>\n<li><strong>Patch &amp; firmware management<\/strong> \u2014 scheduled, tested updates across the fleet.<\/li>\n<li><strong>Capacity &amp; performance<\/strong> \u2014 utilisation reporting and growth planning.<\/li>\n<li><strong>Change &amp; reporting<\/strong> \u2014 governed changes with monthly SLA reports.<\/li>\n<\/ul>\n<h3>How it works<\/h3>\n<p>RDP operates your estate to an agreed SLA \u2014 monitoring, patching, capacity and change \u2014 and reports against it monthly, while you retain ownership and control. <em>Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote \u2014 we do not quote SLAs we cannot staff for in your location.<\/em><\/p>\n<h3>Industry use cases<\/h3>\n<ul>\n<li><strong>Government &amp; PSU<\/strong> \u2014 SLA-backed operations and GeM-procurable contracts.<\/li>\n<li><strong>BFSI<\/strong> \u2014 mission-critical uptime with audit-ready documentation.<\/li>\n<li><strong>Healthcare<\/strong> \u2014 supported infrastructure under data-residency and continuity rules.<\/li>\n<li><strong>Manufacturing &amp; ITES<\/strong> \u2014 multi-site coverage and predictable OpEx.<\/li>\n<li><strong>Neocloud &amp; research<\/strong> \u2014 run-and-grow operations and flexible financing.<\/li>\n<\/ul>\n<h3>SLA and how to be sure<\/h3>\n<p>The commitment is 24\u00d77 NOC with SLA-backed uptime. <strong>Want certainty? Ask for a reference customer and a sample SLA report<\/strong> before you sign \u2014 we will show you how response, resolution and uptime are measured and reported. <em>We do not promise SLAs we cannot meet in your region.<\/em><\/p>\n<h3>Service tiers and upgrade path<\/h3>\n<ul>\n<li><strong>CARINA<\/strong> \u2014 essential support: next-business-day onsite, core coverage.<\/li>\n<li><strong>QUASAR<\/strong> \u2014 professional: faster response, multi-year and 4-hour options.<\/li>\n<li><strong>DRACO<\/strong> \u2014 mission-critical: 24\u00d77, managed operations and financing.<\/li>\n<li><strong>This service is DRACO<\/strong>; move up a tier without re-papering the contract.<\/li>\n<\/ul>\n<h3>CapEx vs OpEx \u2014 the TCO case<\/h3>\n<p>Managed operations replaces the cost and risk of building a 24\u00d77 ops team with a predictable monthly OpEx line. RDP pricing is fixed in INR with a GST input-credit-eligible invoice \u2014 ask for a <strong>total-cost view across the asset life<\/strong>.<\/p>\n<h3>Eligibility and coverage<\/h3>\n<p>Available for RDP GPU Mart infrastructure pan-india, remote plus onsite; multi-site and mixed-fleet estates supported. <em>(Coverage, credit and SLA terms confirmed at quote.)<\/em><\/p>\n<h3>Onboarding and day-one readiness<\/h3>\n<p>A discovery and transition phase builds the runbook, integrates monitoring and agrees the SLA before RDP assumes operations. You get a named contact, an asset register and a documented escalation path from day one.<\/p>\n<h3>Terms, SLA and support<\/h3>\n<ul>\n<li><strong>Engagement:<\/strong> Monthly \/ annual managed service (OpEx).<\/li>\n<li><strong>Term:<\/strong> 1\u20135 years <em>(renewable; confirmed at quote)<\/em>.<\/li>\n<li><strong>Support:<\/strong> pan-India RDP engineers, spares depots and a single point of contact.<\/li>\n<\/ul>\n<h3>Why RDP<\/h3>\n<p>14 years of Make-in-India infrastructure and <strong>300,000+ devices shipped<\/strong>. As the OEM, RDP supports what it builds \u2014 INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP \/ data-residency-ready operations.<\/p>\n<h3>Buy with confidence<\/h3>\n<p>This is a service contract, not a black box \u2014 <strong>talk to an RDP service architect<\/strong>, get a sample SLA report and a reference <strong>before you commit.<\/strong> Request a quote to begin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Managed datacentre operations (NOC, SLA-backed) \u00b7 24\u00d77 NOC with SLA-backed uptime \u00b7 Pan-India, remote plus onsite \u00b7 1\u20135 years<\/p>\n","protected":false},"featured_media":2003,"comment_status":"open","ping_status":"closed","template":"","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","rank_math_title":"DRACO Managed Operations and SLA \u2014 Managed datacentre operations (NOC, SLA-backed) | RDP GPU Mart","rank_math_description":"Managed datacentre operations (NOC, SLA-backed): 24\u00d77 NOC with SLA-backed uptime, Pan-India, remote plus onsite. OEM-direct from RDP, INR pricing, GST invoice, GeM-procurable. 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