1. Act as the first point of contact within the engineering team for support cases escalated from help desk and client service

2. Provide prompt and accurate feedback to customers

3. Properly escalate unresolved issues to appropriate internal teams

4. Provide prompt and accurate feedback to customers

5. Refer to internal database or external resources to provide accurate tech solutions

6. Ensure all issues are properly logged

7. Prioritize and manage several open issues at one time

8. Follow up with clients to ensure their IT systems are fully functional after troubleshooting

9. Prepare accurate and timely reports

10. Maintain jovial relationships with clients

1. Fresh Graduates. B.Tech or any other discipline who are  passionate about IT Hardware

2. Excellent fundamental knowledge of computer hardware and software

3. Good understanding of computer systems, mobile devices and other tech products
   

4. Excellent communication, analytical and problem-solving skills

5. Knowledge of  remote desktop applications and help desk software (eg. Zendesk) is a plus
   

6. Advanced knowledge of MS Office products

7. Able to work under pressure in a fast-moving environment

8. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

9. Ability to provide step-by-step technical help, both written and verbal
   

10. 1 year bond is mandatory
    

1. Salary - Best in the Industry.

2. Incentive - Best in the Industry.

3. Medical Policy for the Candidate and  Family.

4. Career Growth.

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets.