/ Junior Front Desk Coordinator

Junior Front desk Coordinator

Desired Experience in Years : 1 year to 2 Years
Number of Openings : 1
Location/s : Hyderabad
Salary Range : 2.5 LPA to 3 LPA plus other allowances
The Junior Front Desk Coordinator is responsible for managing the first point of contact with customers and ensuring a positive customer experience. Their primary role is to attend to incoming calls, gather essential information from customers, and makeup/create tickets or records for further processing.

The Junior Front Desk Coordinator is responsible for answering incoming calls and providing excellent customer service to all callers. They will gather basic information from customers, such as their name, contact details, and basic details of the issue faced in the product, in order to create accurate and detailed tickets or records. They will ensure that customer inquiries and concerns are documented and directed to the appropriate department or personnel for further assistance. The Junior Front Desk Coordinator plays a crucial role in creating a positive first impression and delivering exceptional customer service.


Top 10 Responsibilities of the Junior Front Desk Coordinator 

Top 10 Responsibilities of a Junior Front Desk Coordinator in the Support Department of an IT Hardware Manufacturing Company:

  1. First Point of Contact: Serve as the first point of contact for customers contacting the support department, providing a professional and helpful experience.

  1. Call Handling: Answer incoming calls promptly, assess the nature of the inquiry, and provide appropriate assistance or direct the call to the relevant support personnel.

  1. Ticket Creation and Management: Create tickets or support cases in the system, accurately documenting customer inquiries, issues, and requests for further action.

  1. Basic Troubleshooting: Conduct basic troubleshooting steps with customers over the phone, guiding them through simple technical issues and providing solutions whenever possible.

  1. Customer Assistance: Provide timely and effective assistance to customers, addressing their concerns, answering questions, and providing updates on the status of their support tickets.

  1. Escalation and Follow-Up: Escalate complex or unresolved issues to the appropriate support teams or senior personnel, ensuring proper follow-up and resolution for customers.

  1. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, troubleshooting steps taken, and solutions provided, adhering to established documentation standards.

  1. Coordination with Support Teams: Collaborate with technical support teams, dispatchers, and other departments to ensure efficient resolution of customer issues and timely communication.

  1. Knowledge Sharing: Contribute to the knowledge base by documenting common customer issues, their resolution, and any relevant troubleshooting steps for future reference.

  1. Customer Satisfaction: Strive to achieve high customer satisfaction by providing exceptional customer service, demonstrating empathy, professionalism, and a commitment to resolving customer issues in a timely manner.

These responsibilities help ensure effective customer support within the IT hardware manufacturing company's support department, enabling prompt and efficient resolution of customer issues and maintaining high levels of customer satisfaction.


Top 10 Requirements

Top 10 Requirements for a Junior Front Desk Coordinator in the Support Department of an IT Hardware Manufacturing Company:

  1. Communication Skills: Strong verbal and written communication skills to effectively interact with customers, understand their inquiries or issues, and provide clear and concise instructions or responses.

  1. Customer Service Orientation: A customer-centric mindset and a strong commitment to providing excellent customer service, ensuring customer satisfaction and resolving issues in a timely and efficient manner.

  1. Technical Aptitude: Basic technical knowledge and understanding of IT hardware products, components, and terminology to facilitate effective communication and troubleshooting with customers.

  1. Problem-Solving Skills: Ability to analyze customer inquiries or issues, identify potential solutions, and apply basic troubleshooting techniques to resolve simple technical problems independently.

  1. Organization and Multitasking: Excellent organizational skills to manage multiple support inquiries simultaneously, prioritize tasks, and ensure timely resolution of customer issues.

  1. Attention to Detail: Strong attention to detail to accurately capture customer information, document inquiries, and record troubleshooting steps taken, ensuring the accuracy and completeness of customer records.

  1. Patience and Empathy: Ability to demonstrate patience, empathy, and active listening skills when dealing with customers, understanding their frustrations, and providing reassurance and support.

  1. Professionalism: Maintain a professional demeanor at all times, exhibiting professionalism in communication, appearance, and behavior, representing the company in a positive light.

  1. Teamwork and Collaboration: Ability to collaborate effectively with team members, support personnel, and other departments to coordinate customer support efforts and resolve complex issues through collective problem-solving.

  1. Adaptability: Flexibility to adapt to changing situations, customer demands, and evolving support requirements, demonstrating a willingness to learn and acquire new skills as needed.

These requirements enable a Junior Front Desk Coordinator to effectively handle customer support inquiries, provide satisfactory resolutions, and contribute to a positive customer experience within the IT hardware manufacturing company's support department.

Benefits/ Compensation

  1. Salary - Best in the Industry.

  2.  Incentive - Best in the Industry.

  3.  Medical Policy for the Candidate Family.

  4. Career Growth.

Company Mission

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets. 

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