/ Junior RMA Repair Engineer

Junior RMA Repair Engineer

Desired Experience in Years : 1-4 Years
Number of Openings : 1
Location/s : Property 1, Nacharam, Hyderabad.

RDP is a leading IT Hardware brand for Design & Manufacture of Computing Devices. We Just reached 10 Years but have a presence across India. We promote “Make in
India” (MII) by Designing & Manufacturing of Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations.

We are catering to the increasing demand of the Indian Product in the IT Hardware segment. To meet this surging growth we are hiring at all levels in all the Department. If you are interested in making a difference and passionate about growing your career with the growth of the company by working hard and learning fast then you are at the right place. Join us to leverage the opportunity and the platform provided by the company in achieving the career milestone.

The Ideal candidate will be having fair knowledge of computers/Laptop. He/ She will be passionate about IT Hardware and knows little bit of troubleshooting.

Responsibilities

  1. You need to coordinate with a senior RMA engineer for device (Laptop, Desktop, AIO PC, Servers & Workstations) availability in the RMA center which needs to be repaired and assist him in maintaining the record. 

  2. Once the device is assigned in your name then you need to Understand the nature of the case by going through the ticket history forwarded by the inside support team. 

  3.  You need to run a few basic software tests to identify if there is any software issue and resolve it. 

  4. If the problem still persists then you have to check hardware connectivities to ensure all the components are connected and functioning well. 

  5. Check for the warranty of the faulty component and call the customer if the warranty is over for renewal. 

  6. Coordinate with the SCM team for availability of the component and update the same in the Ticketing system. 

  7.  Replace the faulty component with a new one and send the faulty component to the SCM team. 

  8. Update the ticket on a regular basis in Odoo CRM and inform the customer as well.

  9.  Test the functionality of the device once all the repair and maintenance is done. 

  10. Once the device is repaired, coordinate with the RMA Coordinator and dispatch the device to the customer.


Requirements

  1. Education: ITI OR B.Tech in CSE/ECE/EEE OR M. Tech OR any graduate with certification in Computer repair.

  2. Experience: Minimum one year experience in repairing electronic devices preferably Laptop/Desktop.

  3.  Age: Minimum 18 Years to Maximum 35 Years.

  4. Must be able to work on multiple issues at a time.

  5.  Ability to understand the technical issues and resolve in time.

  6.  Good communication skills and Coordination skills.

  7. Well versed with CRM/Application uses.

  8. Must be passionate about IT Hardware and hard working mindset.

  9. Good communication skills both verbal and written in English and Hindi.

  10. Candidate has to work from our factory Location in Hyderabad.


Benefits/ Compensation

  1. Salary - Best in the Industry.

  2. Incentive - Best in the Industry.

  3. Medical Policy for the Candidate and  Family.

  4. Career Growth.


Company Mission

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets. 


Join Us