/ On-site Field Engineer

On-Site Technical Support Specialist

Desired Experience in Years : 1-2 Years
Number of Openings : 4
Location/s : Mumbai, Hyderabad, Chennai, Bangalore
RDP is a leading Indian computing brand for Design & Manufacture of Computing Devices like Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations. We have our presence across India and are catering to the increasing demand of the Indian Product in the IT Hardware segment.

As a part of the RDP IT-Support team, the Onsite technical Support Specialist is responsible for providing IT support at client sites including computer hardware troubleshooting and replacement , network troubleshooting etc. Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues etc.


Responsibilities

  1. Work on client sites, including going offshore and remote connection and assisting with hardware installations and troubleshooting, software upgrades, systems integrations, and basic IT related issues.

  2. Responding to client support requests who are experiencing basic hardware and software issues in a fast and effective way.

  3. Provides second-line investigation and troubleshooting.

  4. Resolve troubleshooting and close customer tickets as per company SOP.

  5. Coordinate with L2 Desktop support engineers at the time of troubleshooting.

  6. Check and confirm with clients to ensure their systems are fully functional after troubleshooting.

  7. Create and maintain log notes in internal CRM tools.

  8. Properly escalate unresolved issues to appropriate internal teams

  9. Maintaining and improving the customer service. 

  10. Maintain jovial relationships with clients.


Requirements

  1. Education: Bachelor’s Degree in Computer Science or other relevant field.

  2. Experience:1-2 years of experience as an On site support engineer  in the IT-Hardware industry.

  3. Age: Minimum 25 Years to Maximum 35 years.

  4. Ready to travel 90% in a single month

  5. In-depth knowledge of computer hardware, software and network troubleshooting.

  6. Hands-on experience with Windows/Linux/Mac OS environments.

  7. Excellent communication skills in English , Hindi and regional language.

  8. Excellent customer interface skills

  9. Good analytical and problem solving skills.

  10. Immediate Joiner is preferred.


Benefits/ Compensation

  1. Salary - Best in the Industry.

  2. Incentive - Best in the Industry.

  3. Medical Policy for the Candidate and  Family.

  4. Career Growth.


Company Mission

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets. 


Join Us