/ Senior RMA Repair Engineer

Senior RMA Repair Engineer

Desired Experience in Years : 3-5
Number of Openings : 1
Location/s : Property 1, Nacharam, Hyderabad.
RDP is a leading Indian computing brand for Design & Manufacture of Computing Devices like Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations. We have our presence across India and are catering to the increasing demand of the Indian Product in the IT Hardware segment. To meet this surging growth we are hiring “Senior Repair Engineer” in the RMA Department.
As a Senior RMA Repair engineer, you have to lead a team of repair engineers and get the work done from them. You will also work closely with the SCM team to keep track of device shipment and also monitor warranty Application and CRM update of the team.
If you are interested in making a difference and passionate about growing your career with the growth of the company by working hard and learning fast then you are at the right place. Join us to leverage the opportunity and the platform provided by the company in achieving the career milestone.

Responsibilities

  1. You have to manage a wide range of customer tickets by evaluating, diagnosing, troubleshooting and resolving them within  SLA.

  2. You will assign the ticket to Team Members for Identification and rectification of the problems.

  3. You have to repair computer hardware components and other peripherals.

  4. You will be responsible for repair of all the products which RDP manufactures, i.e., Desktop, Laptop, AIO, Servers & Workstations.

  5. You will diagnose and troubleshoot software and network related issues.

  6. You will manage the applications like Warranty App, CRM, ticketing system, Part 360, PSPR etc.

  7. You will coordinate with the SCM team for parts related availability.

  8. You have to segregate the team as per the product specialization and get the work done from them. 

  9. You will be responsible for coaching the team for new processes and applications.

  10. You will be responsible for documentation of all the work and record all the assets in the odoo application.


Requirements

  1. certification in Computer repair.

  2.  Experience: Minimum Four year experience in repairing electronic devices preferably Laptop/Desktop.

  3. Age: Minimum 18 Years to Maximum 35 Years.

  4.  Must be able to work on multiple issues at a time.

  5. Must be able to manage a team and coach them. .

  6. Good communication skills and Coordination skills.

  7. Well versed with CRM/Application uses.

  8. Must be passionate about IT Hardware and a hard working mindset.

  9. Good communication skills both verbal and written in English and Hindi.

  10. Candidate has to work from our factory Location in Hyderabad


Benefits/ Compensation

Terms & Conditions of the Employment:

  1. The Shortlisted Candidate will have to sign the Employment Bond for the Period of One (1) Year. 

  2. The candidate need to submit any one of the academic original document with us during onboarding process.

  3. If the candidate wishes to discontinue the employment within the bond period then they have to pay double the payment of salary for  the number of  working days.

  4. The Notice period after the bond duration will be 60 Days. 


Company Mission

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets. 


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