/ Support 040

Trainee Support Engineer

Desired Experience in Years :
Number of Openings : 3
Location/s : Hyderabad

Responsibilities

  1. Act as the first point of contact within the engineering team for support cases escalated from help desk and client service.

  2. Provide prompt and accurate feedback to customers.

  3. Properly escalate unresolved issues to appropriate internal teams.



Requirements

  1. Fresh Graduates. B.Tech or any other discipline who are  passionate about IT Hardware

  2. Excellent fundamental knowledge of computer hardware and software

  3. Excellent communication, analytical and problem-solving skills

  4. Advanced knowledge of MS Office products

  5. Able to work under pressure in a fast-moving environment


Benefits/ Compensation

Terms & Conditions of the Employment:

  1. The initial designation would be Management Trainee Support.

  2. The candidate will be in a training period for first 6 Months and then from 6th Month to 12th Months they will be in the On Job Training. 

  3. The Shortlisted Candidate will have to sign the Employment Bond for the Period of Two (2) Years. 

  4. If the candidate wishes to discontinue the employment within the bond period then they have to pay the training cost of Rs. 80,000/- to the company.

  5. The salary in hand for the first one year will be Rs. 15000/- months. All other benefits like insurance, Travel Allowance and or any allowance applicable to the job role will be provided separately. 

  6. The Notice period after the bond duration will be 60 Days. 

  7. The salary hike is done Annually which depends on the company’s performance & Individual performance. Average hike per year ranges from 5% to 50% on basic


Company Mission

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets. 


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