/ Support Co-ordinator

Support Co-ordinator

0-3        Anantapur
We are looking for a professional Post sales support executive who has hands on experience on Customer handling & Customer Support. The main role is to focus on keeping clients satisfied with the company's services through fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.


Responsibilities

• Serve as an escalation point for customer concerns if/when they arise
• Identify appropriate resolution to achieve client satisfaction on time
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Requirements

• A Bachelor's degree.
• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Skill sets

Customer Handling skills
Presentation Skills
Problem Solver
Good Communication
Computer Knowledge

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