SW Support Engineer - L2
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We are looking for a SW Support Engineer - L2 to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. If you’re computer-savvy and have a problem-solving attitude along with the ability to give clear technical instructions , we’d like to meet and discuss with you.
Research and identify solutions to customer tickets related to hardware, network and software issues.
Ask customers targeted questions to quickly understand the root of the problem..
Conduct remote troubleshooting
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Should manage the team and track the daily progress.
Need to give training to the new joiners/freshers.
Prepare accurate and timely reports, document technical knowledge in the form of notes and manuals.
Test alternative pathways until you resolve an issue.
Prioritize and manage several open issues at one time.
Education: Graduation degree in Information Technology, Computer Science or relevant field.
Experience: 4 to 6 years of Proven work experience as a Technical Support Engineer, SW Support Engineer, IT Help Desk Technician or similar role.
Age: Minimum 25 Years to Maximum 35 Years.
Hands-on experience with Windows/Linux/Mac OS environments.
English and Hindi fluent communication is mandatory.
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Immediate joiner is preferred.
Salary - Best in the Industry.
Incentive - Best in the Industry.
Medical Policy for the Candidate and Family.
Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.
Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.
PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets.