/ ViciDial Administrator

ViciDial Administrator

Desired Experience in Years : 0-3 Years
Number of Openings : 1
Location/s : Hyderabad
RDP is a leading Indian computing brand for Design & Manufacture of Computing Devices like Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations. We have our presence across India and are catering to the increasing demand of the Indian Product in the IT Hardware segment.

As a ViciDail Administrator, you will manage the overall function of the application along with educating the employees in our Inside support department.

If you are interested in making a difference and passionate about growing your career with the growth of the company by working hard and learning fast then you are at the right place. Join us to leverage the opportunity and the platform provided by the company in achieving the career milestone.

Responsibilities

  1. Configuring, maintaining, and troubleshooting the ViciDial system to ensure optimal performance.

  2. Creating and modifying scripts to customize call routing and manage users.

  3. Monitoring and analyzing call center performance, including call volumes, wait times, and abandonment rates.

  4. Managing and maintaining the database, including regular backups and updates.

  5. Ensuring compliance with industry standards and regulations related to call center operations.

  6. Collaborating with other teams, such as IT, network, and security teams, to ensure seamless integration with other systems.

  7. Developing and implementing procedures for system maintenance and disaster recovery.

  8. Generating regular reports on system performance and call center metrics.

  9. Providing technical support and training to users.

  10. Staying current with new technologies and industry trends related to call center software and operations.


Requirements

  1. Strong experience with ViciDial, an open-source call center software.

  2. Strong understanding of telephony protocols such as SIP and Asterisk.

  3. Strong knowledge of Linux operating systems and command line interface.

  4. Strong understanding of database management and SQL.

  5. Strong knowledge of scripting languages such as Perl and PHP.

  6. Strong understanding of network architecture and security.

  7. Strong experience with call center operations and best practices.

  8. Strong understanding of voice over IP (VoIP) and call routing.

  9. Strong experience with IT service delivery and ITIL framework.

  10. Strong experience with call center metrics and reporting, and ability to analyze data and make data-driven decisions.



Benefits/ Compensation

  1. Salary - Best in the Industry.

  2. Incentive - Best in the Industry.

  3. Medical Policy for the Candidate and  Family.

  4. Career Growth.


Company Mission

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets. 


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