GPU Mart · Policies
Contact, Support & Grievance Redressal
How to reach GPU Mart for sales and support, and how to raise and escalate a grievance, including Grievance Officer details and consumer helpline.
1. Contact us
| Seller (legal entity) | RDP Computers India Private Limited |
| Brand | RDP Technologies Limited — GPU Mart storefront |
| Operating address | Survey No. 56, Plot Nos. 43 to 54, Tech Park (MTP) Nacharam, TSIIC-IALA Nacharam, Hyderabad – 500 076, Telangana, India |
| GSTIN / CIN | 36AALCR2482F1Z7 / U72900TG2021PTC154515 (RDP Computers India Private Limited) |
| Sales | [email protected] · +91 766 717 8999 |
| Support | [email protected] · +91 720 794 8743 |
| Working hours | Monday to Saturday, 10:00 AM to 7:00 PM IST |
2. Raising a complaint
If something goes wrong, contact support first with your order/invoice number and details. Most issues are resolved at this stage. We acknowledge complaints within 48 hours and aim to resolve them within one month (30 days).
3. Grievance Officer
If your complaint is unresolved, escalate to our Grievance Officer (appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Act framework):
| Name / designation | Omprakash, GPU Mart Operations Manager |
| [email protected] | |
| Phone | +91 720 794 8743 |
| Address | RDP, #403, Ashoka Capitol, Road No. 2, Banjara Hills (Opp. KBR Park), Hyderabad – 500 034, Telangana, India |
4. Consumer redressal
Eligible consumers may also use the National Consumer Helpline (1915) and the consumer disputes redressal commissions under the Consumer Protection Act, 2019. For data-protection grievances, see the Privacy Policy.
5. Escalation and disputes
Support and SLA escalation paths are in the Service Level & Turnaround Policy. Contractual disputes are governed by the Terms of Sale (governing law and jurisdiction).