GPU Mart · Policies
How GPU Mart ships hardware, expected timelines, freight and risk, inspection, and how delays are handled.
1. Service regions
We ship across India and, where agreed, internationally (see the Export & International Orders Policy). Serviceability for certain regions, heavy racks, and project deliveries is confirmed at quotation.
2. Lead times and dispatch
Timelines are estimates dependent on stock, configuration, and logistics. In-stock items typically dispatch within 3 to 7 business days; configured, imported, or project orders follow the quotation timeline. Build-to-order systems are governed by the Build-to-Order Policy. Expected delivery timelines are disclosed before order confirmation as required under the Consumer Protection (E-Commerce) Rules, 2020.
3. Freight, packaging and charges
Freight, insurance, and special handling may be charged separately unless the quotation states otherwise. Enterprise hardware is packaged for safe transit; heavy/rack shipments may require suitable receiving facilities (dock, access, manpower) at your site.
4. Title and passing of risk
Unless agreed otherwise, risk passes to you on delivery to the nominated address or carrier, and title passes on full payment (Sale of Goods Act, 1930). For ex-works or buyer-collected orders, risk passes on handover to the carrier.
5. Inspection on delivery
Inspect shipments on arrival. Note any visible damage or shortage on the delivery document and report it within 48 hours of delivery, with photographs, so we can pursue a carrier/insurance claim. Items found defective on arrival are handled as DOA under the Warranty & Support Policy.
6. Delays beyond our control
Delivery dates may be affected by events beyond our reasonable control (see force majeure in the Terms of Sale), including customs, port congestion, vendor allocation, and natural calamities. We will communicate revised ETAs and may ship in part.
7. Tracking and support
Tracking details are shared after dispatch where available. Delivery queries: support@rdp.in, +91 720 794 8743.