GPU Mart · Policies
What on-site installation and commissioning includes and excludes, your site prerequisites, and acceptance for GPU Mart deployments.
1. Scope of installation
Installation and commissioning are provided only where purchased and described in the quotation or statement of work. Typical scope may include physical placement, rack mounting, cabling, power-on, firmware/driver setup, basic configuration, and functional verification.
2. Customer prerequisites (site readiness)
You are responsible for site readiness before scheduled installation, including:
- adequate, stable power and circuits, UPS/PDU, and earthing;
- sufficient cooling and airflow for the rated load;
- network connectivity, IP plan, and rack space/access;
- safe access, lifting/handling support for heavy units, and any permits.
Delays or revisits caused by site non-readiness may incur additional charges.
3. Exclusions
Unless stated, installation excludes electrical/civil work, structured cabling beyond the rack, OS/application deployment, data migration, security hardening, and integration with third-party systems. These can be quoted separately.
4. Scheduling
Installation is scheduled by mutual agreement after delivery and confirmation of site readiness. Lead times depend on resource availability and location.
5. Acceptance
On completion we provide a commissioning/handover record. Acceptance occurs on sign-off, or is deemed to occur 7 days after commissioning if no issue is reported. Defects are handled under the Warranty & Support Policy.
6. Safety and compliance
Our personnel follow applicable safety practices. You must disclose site-specific hazards and access rules in advance.