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RDP in GeM

Experience with the HR Ticket App

Experience with the HR Ticket App

How satisfied are you with the ease of submitting your HR ticket? *

Did you receive an acknowledgment email after submitting your HR ticket? *

How satisfied are you with the response time for your HR ticket? *

Did the HR SPOC clearly understand your request or concern? *

How satisfied are you with the communication from the HR SPOC handling your ticket? *

Was the resolution provided satisfactory to your HR-related request or concern? *

How satisfied are you with the overall resolution of your HR ticket? *

Were you informed about the expected resolution time (SLA) for your ticket? *

How satisfied are you with the clarity of the SLA for your HR ticket? *

Did you receive regular updates on the status of your HR ticket during the resolution process? *

How satisfied are you with the level of communication during the ticket resolution process? *

Did you encounter any technical issues while using the HR Ticket App? *

How satisfied are you with the user-friendliness of the HR Ticket App? *

Would you recommend the HR Ticket App to your colleagues for HR-related queries? *

Any additional comments or suggestions for improving the HR Ticket App? *

Please select the name of your SPOC. *