GPU Mart · Policies
How configured (CTO) AI systems are quoted, built, changed, cancelled, and delivered, including lead-time and component-availability dependencies.
1. What build-to-order means
Build-to-order (CTO) systems — AI workstations, GPU servers, racks, and pods — are assembled to your specification. They are not stock items and carry different lead-time, change, cancellation, and return rules from off-the-shelf products.
2. Configuration sign-off
The configuration in the accepted quotation is binding. Please verify GPU count, CPU, memory, storage, networking, power, cooling, chassis/rack units, OS, and software before sign-off. Changes after sign-off may affect price and lead time and require re-quotation.
3. Lead times and component availability
CTO lead times are estimates dependent on component availability and vendor allocation. Constrained parts (certain GPUs, networking, storage) may extend timelines. Where a component becomes unavailable, we may, with your permission or as the contract allows, substitute an equivalent approved part (see the availability disclaimer).
4. Changes, cancellation and returns
Once components are allocated or procured, CTO orders may be non-cancellable and non-returnable except for defects. Cancellation, if accepted, may incur charges for procured components, labour, and restocking. Defects are handled under the Warranty & Support Policy and your statutory rights.
5. Build, test and burn-in
Systems are assembled and functionally tested before dispatch. Optional burn-in, imaging, and configuration services are provided where specified in the quotation.
6. Delivery and installation
Delivery follows the Shipping & Delivery Policy. On-site installation and commissioning, where purchased, follow the Installation & Commissioning Policy and depend on site readiness (power, cooling, network, access).