GPU Mart · Policies
Eligibility, timelines, exclusions, and the process for cancellations, returns, and refunds on GPU Mart, alongside your statutory rights.
1. Scope and your statutory rights
This policy covers cancellations, returns, and refunds for purchases from GPU Mart. Because we sell high-value, often configured or imported hardware, terms differ from ordinary retail. Nothing in this policy limits your statutory rights for defective, deficient, or mis-described goods and services under the Consumer Protection Act, 2019. Defective/DOA handling (clause 4) is separate from the voluntary return window (clause 3).
2. Order cancellation
Stocked, un-dispatched orders may be cancelled within 24 hours of order acceptance. Once dispatched, an order cannot be cancelled and is handled as a return. Configured (CTO), special-order, preorder, and imported items may be non-cancellable once components are allocated or procured — see the Build-to-Order and Preorder & Allocation policies.
3. Voluntary return eligibility (non-defective)
To be eligible for a voluntary return, items must be:
- reported within 7 days of delivery;
- unused, in original condition, with all accessories, seals, and packaging;
- accompanied by the invoice and a Return Authorisation (RMA) number.
4. Defective and DOA items
Items that are defective, deficient, or not as described are handled under the Warranty & Support Policy (DOA/RMA) and your statutory rights, independent of the voluntary return window. Report dead-on-arrival units within 7 days of delivery.
5. Exclusions (voluntary returns)
The following are generally non-returnable except where defective: configured/CTO systems, opened software or licences, consumables, special-order and imported items, and products with broken seals or signs of use.
6. Restocking and charges
Approved non-defective returns may attract a restocking fee of up to 15% plus inbound/outbound freight and any irrecoverable supplier charges.
7. Refund method and timing
Approved refunds are issued to the original payment method (or by bank transfer for offline orders) after inspection, typically within 7 to 14 business days. Taxes are refunded as permitted by law; non-recoverable duties/fees may be deducted. Refunds for defective goods are processed without restocking deductions.
8. How to start a return
Request an RMA from support@rdp.in with your invoice number and reason. Do not ship items back without an RMA number; unauthorised returns may be refused.