QUASAR 5-Year Onsite AMC

Overview

The QUASAR 5-Year Onsite AMC is a multi-year onsite support contract (5-year AMC) from RDP — Extended hardware support and maintenance (5-year AMC), delivered pan-india on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.

It locks in five years of onsite support, spares and firmware management at a fixed cost — protecting long-life infrastructure against price drift and end-of-warranty risk.

Key highlights

• Service: Extended hardware support and maintenance (5-year AMC).
• SLA: Same-day onsite response, optional onsite spares.
• Coverage: Pan-India.
• Engagement: Multi-year prepaid AMC.
• Term: 5 years.
• Single point of contact — RDP owns the outcome end-to-end.
• Made-in-India OEM-direct — no third-party reseller layer between you and the people who built the hardware.
• GST invoice, INR billing, GeM-procurable.

Scope of work

• 5-year onsite break-fix — same-day engineer dispatch for the full term.
• Genuine spares — OEM parts guaranteed for the contract life, optional onsite kit.
• Proactive firmware & health — scheduled updates and annual health reviews.
• Lifecycle planning — refresh and capacity advice as the estate ages.

How it works

You prepay a five-year term; RDP guarantees same-day onsite support, spares and firmware management across the full asset life. Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote — we do not quote SLAs we cannot staff for in your location.

Industry use cases

• Government & PSU — SLA-backed support and GeM-procurable service contracts.
• BFSI — mission-critical uptime with audit-ready documentation.
• Healthcare — supported infrastructure under data-residency and continuity rules.
• Manufacturing & ITES — multi-site coverage and predictable OpEx.
• Research & higher-ed — long-life support for shared clusters on tight budgets.

SLA and how to be sure

The commitment is Same-day onsite response, optional onsite spares. Want certainty? Ask for a reference customer and a sample SLA report before you sign — we will show you how response, resolution and uptime are measured and reported. We do not promise SLAs we cannot meet in your region.

Service tiers and upgrade path

• CARINA — essential support: next-business-day onsite, core coverage.
• QUASAR — professional: faster response, multi-year and 4-hour options.
• DRACO — mission-critical: 24×7, managed operations and financing.
• This service is QUASAR; move up a tier without re-papering the contract.

CapEx vs OpEx — the TCO case

A prepaid 5-year AMC fixes support cost for the asset life and removes annual renewal and price-escalation risk. RDP pricing is fixed in INR with a GST input-credit-eligible invoice — ask for a total-cost view across the asset life.

Eligibility and coverage

Available for RDP GPU Mart infrastructure pan-india; multi-site and mixed-fleet estates supported. (Coverage at specific remote/edge pin-codes confirmed at quote.)

Onboarding and day-one readiness

A baseline audit, asset register and a five-year support and lifecycle plan are completed at activation. You get a named contact, an asset register and a documented escalation path from day one.

Terms, SLA and support

• Engagement: Multi-year prepaid AMC.
• Term: 5 years (renewable; confirmed at quote).
• Support: pan-India RDP engineers, spares depots and a single point of contact.

Why RDP

14 years of Make-in-India infrastructure and 300,000+ devices shipped. As the OEM, RDP supports what it builds — INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP / data-residency-ready operations.

Buy with confidence

This is a service contract, not a black box — talk to an RDP service architect, get a sample SLA report and a reference before you commit. Request a quote to begin.

Specifications