QUASAR Onsite Support AMC

Overview

The QUASAR Onsite Support AMC is a professional-tier annual support contract (AMC) from RDP — Priority hardware support and annual maintenance (AMC), delivered pan-india on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.

It adds faster response and proactive firmware/health management to standard AMC — for production systems that cannot wait until tomorrow.

Key highlights

• Service: Priority hardware support and annual maintenance (AMC).
• SLA: Same-day / 8-business-hour onsite response.
• Coverage: Pan-India.
• Engagement: Annual subscription (AMC).
• Term: 1–5 years.
• Single point of contact — RDP owns the outcome end-to-end.
• Made-in-India OEM-direct — no third-party reseller layer between you and the people who built the hardware.
• GST invoice, INR billing, GeM-procurable.

Scope of work

• Priority onsite break-fix — same-day / 8-business-hour engineer dispatch.
• Genuine spares — OEM parts, with optional onsite spares kit.
• Proactive firmware & health — scheduled updates and periodic health reviews.
• Named case management — priority queue and single point of contact.

How it works

You log a priority ticket; RDP dispatches an engineer same-day / within 8 business hours, supported by proactive firmware and health reviews. Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote — we do not quote SLAs we cannot staff for in your location.

Industry use cases

• Government & PSU — SLA-backed support and GeM-procurable service contracts.
• BFSI — mission-critical uptime with audit-ready documentation.
• Healthcare — supported infrastructure under data-residency and continuity rules.
• Manufacturing & ITES — multi-site coverage and predictable OpEx.
• Research & higher-ed — long-life support for shared clusters on tight budgets.

SLA and how to be sure

The commitment is Same-day / 8-business-hour onsite response. Want certainty? Ask for a reference customer and a sample SLA report before you sign — we will show you how response, resolution and uptime are measured and reported. We do not promise SLAs we cannot meet in your region.

Service tiers and upgrade path

• CARINA — essential support: next-business-day onsite, core coverage.
• QUASAR — professional: faster response, multi-year and 4-hour options.
• DRACO — mission-critical: 24×7, managed operations and financing.
• This service is QUASAR; move up a tier without re-papering the contract.

CapEx vs OpEx — the TCO case

Faster response shortens downtime on production systems, where an hour saved usually outweighs the AMC premium. RDP pricing is fixed in INR with a GST input-credit-eligible invoice — ask for a total-cost view across the asset life.

Eligibility and coverage

Available for RDP GPU Mart infrastructure pan-india; multi-site and mixed-fleet estates supported. (Coverage at specific remote/edge pin-codes confirmed at quote.)

Onboarding and day-one readiness

A baseline health review and asset register are completed at activation, with a named contact and priority escalation path. You get a named contact, an asset register and a documented escalation path from day one.

Terms, SLA and support

• Engagement: Annual subscription (AMC).
• Term: 1–5 years (renewable; confirmed at quote).
• Support: pan-India RDP engineers, spares depots and a single point of contact.

Why RDP

14 years of Make-in-India infrastructure and 300,000+ devices shipped. As the OEM, RDP supports what it builds — INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP / data-residency-ready operations.

Buy with confidence

This is a service contract, not a black box — talk to an RDP service architect, get a sample SLA report and a reference before you commit. Request a quote to begin.

Specifications