CARINA Onsite Support AMC

Overview

The CARINA Onsite Support AMC is an annual hardware support contract (AMC) from RDP — Hardware support and annual maintenance (AMC), delivered pan-india on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.

It keeps your RDP infrastructure covered with onsite engineers, genuine spares and a single escalation path — predictable support without per-incident surprises.

Key highlights

• Service: Hardware support and annual maintenance (AMC).
• SLA: Next-business-day onsite response.
• Coverage: Pan-India.
• Engagement: Annual subscription (AMC).
• Term: 1–3 years.
• Single point of contact — RDP owns the outcome end-to-end.
• Made-in-India OEM-direct — no third-party reseller layer between you and the people who built the hardware.
• GST invoice, INR billing, GeM-procurable.

Scope of work

• Onsite break-fix — next-business-day engineer dispatch for hardware faults.
• Genuine spares — OEM parts from pan-India depots.
• Firmware & advisories — guided updates and security advisories.
• Case management — logged tickets with a single point of contact.

How it works

You log a ticket; RDP dispatches an engineer and parts to your site on a next-business-day basis and manages the case to closure. Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote — we do not quote SLAs we cannot staff for in your location.

Industry use cases

• Government & PSU — SLA-backed support and GeM-procurable service contracts.
• BFSI — mission-critical uptime with audit-ready documentation.
• Healthcare — supported infrastructure under data-residency and continuity rules.
• Manufacturing & ITES — multi-site coverage and predictable OpEx.
• Research & higher-ed — long-life support for shared clusters on tight budgets.

SLA and how to be sure

The commitment is Next-business-day onsite response. Want certainty? Ask for a reference customer and a sample SLA report before you sign — we will show you how response, resolution and uptime are measured and reported. We do not promise SLAs we cannot meet in your region.

Service tiers and upgrade path

• CARINA — essential support: next-business-day onsite, core coverage.
• QUASAR — professional: faster response, multi-year and 4-hour options.
• DRACO — mission-critical: 24×7, managed operations and financing.
• This service is CARINA; move up a tier without re-papering the contract.

CapEx vs OpEx — the TCO case

An AMC converts unpredictable repair costs into a fixed annual line and protects asset uptime across the warranty life. RDP pricing is fixed in INR with a GST input-credit-eligible invoice — ask for a total-cost view across the asset life.

Eligibility and coverage

Available for RDP GPU Mart infrastructure pan-india; multi-site and mixed-fleet estates supported. (Coverage at specific remote/edge pin-codes confirmed at quote.)

Onboarding and day-one readiness

Your fleet is registered, an asset list and contacts are recorded, and the escalation matrix is shared at activation. You get a named contact, an asset register and a documented escalation path from day one.

Terms, SLA and support

• Engagement: Annual subscription (AMC).
• Term: 1–3 years (renewable; confirmed at quote).
• Support: pan-India RDP engineers, spares depots and a single point of contact.

Why RDP

14 years of Make-in-India infrastructure and 300,000+ devices shipped. As the OEM, RDP supports what it builds — INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP / data-residency-ready operations.

Buy with confidence

This is a service contract, not a black box — talk to an RDP service architect, get a sample SLA report and a reference before you commit. Request a quote to begin.

Specifications