QUASAR Mission-Ready AMC (4-Hour)

Overview

The QUASAR Mission-Ready AMC (4-Hour) is a priority support contract with a 4-hour response from RDP — Priority hardware support and maintenance (AMC), delivered pan-india metro and tier-2 cities on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.

It guarantees a four-hour onsite response with pre-positioned spares for production systems where downtime is measured in money, not days.

Key highlights

• Service: Priority hardware support and maintenance (AMC).
• SLA: 4-hour onsite response (business hours).
• Coverage: Pan-India metro and tier-2 cities.
• Engagement: Annual subscription (AMC).
• Term: 1–5 years.
• Single point of contact — RDP owns the outcome end-to-end.
• Made-in-India OEM-direct — no third-party reseller layer between you and the people who built the hardware.
• GST invoice, INR billing, GeM-procurable.

Scope of work

• 4-hour onsite break-fix — guaranteed response in covered cities.
• Pre-positioned spares — critical parts staged near your site.
• Proactive monitoring option — alerting tied to the priority queue.
• Named escalation — direct line to senior engineers.

How it works

You log a critical ticket; RDP responds onsite within four business hours with pre-positioned spares and a named escalation path. Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote — we do not quote SLAs we cannot staff for in your location.

Industry use cases

• Government & PSU — SLA-backed support and GeM-procurable service contracts.
• BFSI — mission-critical uptime with audit-ready documentation.
• Healthcare — supported infrastructure under data-residency and continuity rules.
• Manufacturing & ITES — multi-site coverage and predictable OpEx.
• Research & higher-ed — long-life support for shared clusters on tight budgets.

SLA and how to be sure

The commitment is 4-hour onsite response (business hours). Want certainty? Ask for a reference customer and a sample SLA report before you sign — we will show you how response, resolution and uptime are measured and reported. We do not promise SLAs we cannot meet in your region.

Service tiers and upgrade path

• CARINA — essential support: next-business-day onsite, core coverage.
• QUASAR — professional: faster response, multi-year and 4-hour options.
• DRACO — mission-critical: 24×7, managed operations and financing.
• This service is QUASAR; move up a tier without re-papering the contract.

CapEx vs OpEx — the TCO case

For revenue-bearing systems, a 4-hour SLA pays for itself the first time it prevents a full day of downtime. RDP pricing is fixed in INR with a GST input-credit-eligible invoice — ask for a total-cost view across the asset life.

Eligibility and coverage

Available for RDP GPU Mart infrastructure pan-india metro and tier-2 cities; multi-site and mixed-fleet estates supported. (Coverage at specific remote/edge pin-codes confirmed at quote.)

Onboarding and day-one readiness

Spares are pre-positioned, sites and contacts registered, and a 4-hour response runbook is agreed at activation. You get a named contact, an asset register and a documented escalation path from day one.

Terms, SLA and support

• Engagement: Annual subscription (AMC).
• Term: 1–5 years (renewable; confirmed at quote).
• Support: pan-India RDP engineers, spares depots and a single point of contact.

Why RDP

14 years of Make-in-India infrastructure and 300,000+ devices shipped. As the OEM, RDP supports what it builds — INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP / data-residency-ready operations.

Buy with confidence

This is a service contract, not a black box — talk to an RDP service architect, get a sample SLA report and a reference before you commit. Request a quote to begin.

Specifications