DRACO Managed Operations and SLA

Overview

The DRACO Managed Operations and SLA is a fully managed datacentre operations service from RDP — Managed datacentre operations (NOC, SLA-backed), delivered pan-india, remote plus onsite on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.

RDP runs your infrastructure for you — monitoring, patching, capacity, incident and change management against an agreed SLA — so you consume outcomes, not operations.

Key highlights

• Service: Managed datacentre operations (NOC, SLA-backed).
• SLA: 24×7 NOC with SLA-backed uptime.
• Coverage: Pan-India, remote plus onsite.
• Engagement: Monthly / annual managed service (OpEx).
• Term: 1–5 years.
• Single point of contact — RDP owns the outcome end-to-end.
• Made-in-India OEM-direct — no third-party reseller layer between you and the people who built the hardware.
• GST invoice, INR billing, GeM-procurable.

Scope of work

• 24×7 NOC — monitoring, alerting, incident and problem management.
• Patch & firmware management — scheduled, tested updates across the fleet.
• Capacity & performance — utilisation reporting and growth planning.
• Change & reporting — governed changes with monthly SLA reports.

How it works

RDP operates your estate to an agreed SLA — monitoring, patching, capacity and change — and reports against it monthly, while you retain ownership and control. Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote — we do not quote SLAs we cannot staff for in your location.

Industry use cases

• Government & PSU — SLA-backed operations and GeM-procurable contracts.
• BFSI — mission-critical uptime with audit-ready documentation.
• Healthcare — supported infrastructure under data-residency and continuity rules.
• Manufacturing & ITES — multi-site coverage and predictable OpEx.
• Neocloud & research — run-and-grow operations and flexible financing.

SLA and how to be sure

The commitment is 24×7 NOC with SLA-backed uptime. Want certainty? Ask for a reference customer and a sample SLA report before you sign — we will show you how response, resolution and uptime are measured and reported. We do not promise SLAs we cannot meet in your region.

Service tiers and upgrade path

• CARINA — essential support: next-business-day onsite, core coverage.
• QUASAR — professional: faster response, multi-year and 4-hour options.
• DRACO — mission-critical: 24×7, managed operations and financing.
• This service is DRACO; move up a tier without re-papering the contract.

CapEx vs OpEx — the TCO case

Managed operations replaces the cost and risk of building a 24×7 ops team with a predictable monthly OpEx line. RDP pricing is fixed in INR with a GST input-credit-eligible invoice — ask for a total-cost view across the asset life.

Eligibility and coverage

Available for RDP GPU Mart infrastructure pan-india, remote plus onsite; multi-site and mixed-fleet estates supported. (Coverage, credit and SLA terms confirmed at quote.)

Onboarding and day-one readiness

A discovery and transition phase builds the runbook, integrates monitoring and agrees the SLA before RDP assumes operations. You get a named contact, an asset register and a documented escalation path from day one.

Terms, SLA and support

• Engagement: Monthly / annual managed service (OpEx).
• Term: 1–5 years (renewable; confirmed at quote).
• Support: pan-India RDP engineers, spares depots and a single point of contact.

Why RDP

14 years of Make-in-India infrastructure and 300,000+ devices shipped. As the OEM, RDP supports what it builds — INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP / data-residency-ready operations.

Buy with confidence

This is a service contract, not a black box — talk to an RDP service architect, get a sample SLA report and a reference before you commit. Request a quote to begin.

Specifications