CARINA Remote-Site and Edge AMC

Overview

The CARINA Remote-Site and Edge AMC is an annual support contract for remote and edge sites from RDP — Edge and remote-site hardware support (AMC), delivered pan-india including remote and edge sites on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.

It extends genuine onsite support to branches, factories, retail and telco-edge locations that sit outside metro coverage — so distributed infrastructure is not left unsupported.

Key highlights

• Service: Edge and remote-site hardware support (AMC).
• SLA: Next-business-day at remote and edge locations.
• Coverage: Pan-India including remote and edge sites.
• Engagement: Annual subscription (AMC).
• Term: 1–3 years.
• Single point of contact — RDP owns the outcome end-to-end.
• Made-in-India OEM-direct — no third-party reseller layer between you and the people who built the hardware.
• GST invoice, INR billing, GeM-procurable.

Scope of work

• Remote-site break-fix — next-business-day engineer dispatch to edge locations.
• Genuine spares — OEM parts forwarded to remote sites.
• Remote diagnostics — triage before dispatch to cut truck rolls.
• Multi-site case management — one contract across all your locations.

How it works

You register your remote/edge sites; RDP provides remote diagnostics plus next-business-day onsite dispatch across those locations under one AMC. Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote — we do not quote SLAs we cannot staff for in your location.

Industry use cases

• Government & PSU — SLA-backed support and GeM-procurable service contracts.
• BFSI — mission-critical uptime with audit-ready documentation.
• Healthcare — supported infrastructure under data-residency and continuity rules.
• Manufacturing & ITES — multi-site coverage and predictable OpEx.
• Research & higher-ed — long-life support for shared clusters on tight budgets.

SLA and how to be sure

The commitment is Next-business-day at remote and edge locations. Want certainty? Ask for a reference customer and a sample SLA report before you sign — we will show you how response, resolution and uptime are measured and reported. We do not promise SLAs we cannot meet in your region.

Service tiers and upgrade path

• CARINA — essential support: next-business-day onsite, core coverage.
• QUASAR — professional: faster response, multi-year and 4-hour options.
• DRACO — mission-critical: 24×7, managed operations and financing.
• This service is CARINA; move up a tier without re-papering the contract.

CapEx vs OpEx — the TCO case

One multi-site AMC is cheaper and simpler than ad-hoc local repairs and keeps distributed uptime predictable. RDP pricing is fixed in INR with a GST input-credit-eligible invoice — ask for a total-cost view across the asset life.

Eligibility and coverage

Available for RDP GPU Mart infrastructure pan-india including remote and edge sites; multi-site and mixed-fleet estates supported. (Coverage at specific remote/edge pin-codes confirmed at quote.)

Onboarding and day-one readiness

Each site is surveyed for access and logistics, registered, and added to a single multi-site asset register at activation. You get a named contact, an asset register and a documented escalation path from day one.

Terms, SLA and support

• Engagement: Annual subscription (AMC).
• Term: 1–3 years (renewable; confirmed at quote).
• Support: pan-India RDP engineers, spares depots and a single point of contact.

Why RDP

14 years of Make-in-India infrastructure and 300,000+ devices shipped. As the OEM, RDP supports what it builds — INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP / data-residency-ready operations.

Buy with confidence

This is a service contract, not a black box — talk to an RDP service architect, get a sample SLA report and a reference before you commit. Request a quote to begin.

Specifications