DRACO 24×7 Mission-Critical AMC

Overview

The DRACO 24×7 Mission-Critical AMC is a premium round-the-clock support contract from RDP — Premium mission-critical support (24×7 AMC), delivered pan-india with a dedicated technical account manager on a GST tax invoice in INR. It wraps your RDP GPU Mart infrastructure in the people, process and SLA that keep it running, so your team focuses on the AI, not the operations.

It is the highest support tier: round-the-clock coverage, four-hour onsite, proactive monitoring and a dedicated technical account manager — for infrastructure that simply cannot go down.

Key highlights

• Service: Premium mission-critical support (24×7 AMC).
• SLA: 24×7, 4-hour onsite, proactive monitoring.
• Coverage: Pan-India with a dedicated technical account manager.
• Engagement: Annual subscription (premium AMC).
• Term: 1–5 years.
• Single point of contact — RDP owns the outcome end-to-end.
• Made-in-India OEM-direct — no third-party reseller layer between you and the people who built the hardware.
• GST invoice, INR billing, GeM-procurable.

Scope of work

• 24×7 break-fix — any hour, every day, with 4-hour onsite response.
• Proactive monitoring — RDP watches health and opens tickets before you notice.
• Dedicated TAM — a named technical account manager and quarterly reviews.
• Pre-positioned spares — critical parts staged for fastest recovery.

How it works

RDP monitors your estate 24×7, responds onsite within four hours at any hour, and a dedicated TAM owns the relationship and reporting. Honest note: exact scope, response times and pricing are confirmed in the service agreement at quote — we do not quote SLAs we cannot staff for in your location.

Industry use cases

• Government & PSU — SLA-backed operations and GeM-procurable contracts.
• BFSI — mission-critical uptime with audit-ready documentation.
• Healthcare — supported infrastructure under data-residency and continuity rules.
• Manufacturing & ITES — multi-site coverage and predictable OpEx.
• Neocloud & research — run-and-grow operations and flexible financing.

SLA and how to be sure

The commitment is 24×7, 4-hour onsite, proactive monitoring. Want certainty? Ask for a reference customer and a sample SLA report before you sign — we will show you how response, resolution and uptime are measured and reported. We do not promise SLAs we cannot meet in your region.

Service tiers and upgrade path

• CARINA — essential support: next-business-day onsite, core coverage.
• QUASAR — professional: faster response, multi-year and 4-hour options.
• DRACO — mission-critical: 24×7, managed operations and financing.
• This service is DRACO; move up a tier without re-papering the contract.

CapEx vs OpEx — the TCO case

For systems where downtime is catastrophic, 24×7 cover and proactive monitoring are insurance that costs far less than one major outage. RDP pricing is fixed in INR with a GST input-credit-eligible invoice — ask for a total-cost view across the asset life.

Eligibility and coverage

Available for RDP GPU Mart infrastructure pan-india with a dedicated technical account manager; multi-site and mixed-fleet estates supported. (Coverage, credit and SLA terms confirmed at quote.)

Onboarding and day-one readiness

A full baseline, monitoring integration, TAM assignment and a 24×7 runbook are completed before go-live. You get a named contact, an asset register and a documented escalation path from day one.

Terms, SLA and support

• Engagement: Annual subscription (premium AMC).
• Term: 1–5 years (renewable; confirmed at quote).
• Support: pan-India RDP engineers, spares depots and a single point of contact.

Why RDP

14 years of Make-in-India infrastructure and 300,000+ devices shipped. As the OEM, RDP supports what it builds — INR pricing, GST tax invoice, pan-India onsite engineers, GeM availability, and DPDP / data-residency-ready operations.

Buy with confidence

This is a service contract, not a black box — talk to an RDP service architect, get a sample SLA report and a reference before you commit. Request a quote to begin.

Specifications